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Terms and Conditions

Terms & Conditions


All orders that are accepted are subject to the following express terms and conditions. No alterations shall apply unless specifically agreed in writing between POLARaudio and the customer.


POLARaudio’s pricing of products and services are as set out on POLARaudio’s website which are current at the date of dispatch. All prices exclude VAT, which POLARaudio will add at the rate applicable at the date of dispatch. POLARaudio will try to maintain the prices as quoted, however, POLARaudio reserves the right to change them without prior notice at any time before acceptance.


All orders are accepted for execution at prices current at date of order. Orders  sent  in  confirmation  of  telephoned  instructions should be clearly marked "CONFIRMATION" otherwise POLARaudio will accept no responsibility for duplication of despatch. In the event of such duplication, orders will be accepted back for credit, provided all product packing remains unopened and goods are received by POLARaudio in "as new" condition, but will be subject to a standard returned goods handling charge of 15%. A higher charge may be made if product packaging is opened.

4.Order Amendments

The Customer may not amend orders accepted by POLARaudio. Any amendments of an order will only be accepted on written agreement with POLARaudio, the terms of which will indemnify POLARaudio against any expense incurred by POLARaudio.


We reserve the right to charge for carriage on any orders (including spare parts / service returns), or for any express deliveries.


Cancellation of an order may be accepted or refused at the discretion of POLARaudio and any such acceptance shall be subject to payment by the Purchaser of a cancellation charge. All requests regarding cancellation must be in writing.

7.Scheduled Orders

Where orders are placed by the Purchaser and accepted by POLARaudio, for delivery in more than one consignment in a period not exceeding six months then the best rate available will be applied to all the deliveries. Such discount rates as are applicable shall be notified to the Purchaser at the appropriate time. If the order is at any time reduced or cancelled, and if this reduction or cancellation is such that it brings the Purchaser’s order below the discount rate applicable to the larger order, then POLARaudio reserves the right to issue a supplementary invoice reflecting the reduced rate of discount applicable to the actual quantity taken.

8.Dispatch Dates

Any times quoted for dispatch are to be treated as estimates only. Whilst every endeavour will be made to meet these estimated times of dispatch, POLARaudio shall not be liable for failure to dispatch within the time quoted.

9.Terms of Payment

Where credit terms are allowed, terms of payment are strictly net and payable by 30 days after date of invoice. If shipments are made in instalments, each instalment shall be separately invoiced and paid for when due, without regard to other shipments. When a Purchaser's account exceeds POLARaudio’s payment terms, POLARaudio reserves the right to charge interest at 4% over current base rate on any outstanding balance.

10.Retention of Title Clause

The  risk  in  the  products  shall  pass  to  the  purchaser  on delivery.

Notwithstanding delivery and the passing of risk, POLARaudio

shall remain the sole legal and beneficial owner of the products which it supplies to the purchaser pursuant to any contract until:

  1. The purchaser has paid for those products in full; and also
  2. Payment in full to POLARaudio of all sums, including interest charges, due to POLARaudio from the purchaser for any reason whatsoever at the time of payment for the products which are the subject of that contract has been effected.

Notwithstanding any purported appropriation to the contrary, POLARaudio shall be entitled to appropriate any payment or payments for products made by the purchaser to POLARaudio to such products and accounts as it shall deem fit.

11.Name change

POLARaudio must be informed within 7 days of any intended change to your company name and / or trading title.


In the case of defect or faulty workmanship in products supplied by POLARaudio, the Purchaser's remedy against POLARaudio shall be limited to a period no longer than 12 months from the date of purchase. We reserve the right to repair, replace, or give credit of the value of the purchase price at our option. All items that are the subject of a warranty claim must be returned freight prepaid to our Burgess Hills office, with details of the invoice covering the purchase and a description of the problem. POLARaudio restricts its warranty liability to the repair of the goods supplied and no responsibility will be accepted for any consequential loss.

13.Damage or Loss in Transition

Any damage to goods in transit should be notified to POLARaudio in writing within 24 hours of receipt. Packing and contents should be held for inspection. If the Purchaser does not receive the goods within four (4) days of the date of invoice, POLARaudio must be informed immediately in writing.

14.Acceptance of goods

The Purchaser must inform POLARaudio in writing within 24 hours of receipt of goods of any discrepancy or damage. POLARaudio will not be liable for rectifying any such discrepancy or damage if notification is made more than 24 hours after delivery.

15.Return of goods

Goods correctly supplied in accordance with a Purchaser's instructions should not be returned without POLARaudio's written consent. A returned goods handling charge (a minimum of 15%) will be applied. Where goods are alleged to not be in conformance with the published specification, full details must be given in writing. In no circumstances will goods that have been used be considered for credit. Our completed returns form must accompany any goods returned to POLARaudio otherwise no action will be taken. All credits are at POLARaudio’s discretion and are not agreed until the product has been returned and inspected by POLARaudio.

16.Specifications of Products

Whilst specifications are believed to be correct at time of going to press, all products and product ranges are subject to the manufacturer’s policies of "continuous improvement" and are liable to alteration without notice.

17.Force Majeure

POLARaudio shall not be liable for any delay in or failure to perform any of its obligations hereunder if the delay or failure is caused by circumstances outside the reasonable control of POLARaudio.

18.Legal Construction

These conditions  and the contract to which  this document relates, shall in all respects be constructed and operate in accordance with English Law. These conditions do not reduce or diminish any statutory rights or duties under the Sale of Goods Act (1979) and Supply of Goods and Services Act (1982) or Common law rights of either party. English Law shall govern all contracts concluded with POLARaudio Ltd.



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