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| TERMS & CONDITIONS
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| 1. Acceptance All orders are accepted and goods subject to the following express terms and conditions. No alterations shall apply unless specifically agreed in writing between POLARaudio and the customer. 2. Orders All orders are accepted for execution at prices current at date of order. Orders sent in confirmation of telephoned instructions should be clearly marked "CONFIRMATION" otherwise POLARaudio will accept no responsibility for duplication of despatch. In the event of such duplication, orders will be accepted back for credit, provided all product packing remains unopened and goods are received by POLARaudio in "as new" condition, but will be subject to a standard returned goods handling charge of 15%. A higher charge may be made if product packaging is opened. 3. Carriage We reserve the right to charge for carriage on any orders under £500 (including spare parts / service returns), or for any express deliveries. 4. Cancellations Cancellation of an order may be accepted or refused at the discretion of POLARaudio and any such acceptance shall be subject to payment by the Buyer of a cancellation charge. 5. Scheduled Orders Where orders are placed by the Buyer and accepted by POLARaudio, for delivery in more than one consignment in a period not exceeding six months then the best rate of quality applicable will be applied to all the deliveries. Such discount rates as are applicable shall be notified to the Buyer at the appropriate time. If the order is at any time reduced or cancelled, and if this reduction or cancellation is such that it brings the Buyer’s order below the discount rate applicable to the larger order, then POLARaudio reserves the right to issue a supplementary invoice reflecting the reduced rate of discount applicable to the actual quantity taken. 6. Dispatch Dates Any times quoted for dispatch are to be treated as estimates only. Whilst every endeavour will be made to meet these estimated times of dispatch, POLARaudio shall not be liable for failure to dispatch within the time quoted. 7. Terms of Payment Where credit terms are allowed, terms of payment are strictly net and payable by the 30th of the month following the month of invoice. If shipments are made in instalments, each instalment shall be separately invoiced and paid for when due, without regard to other shipments. When a Buyer's account exceeds POLARaudio’s payment terms, POLARaudio reserves the right to charge interest on the outstanding balance. 8. Ownership The ownership of goods does not pass to the purchaser until paid for in full. |
9. Warranties In the case of defect or faulty workmanship in products supplied by POLARaudio, the Buyer's remedy against POLARaudio shall be limited to a period no longer than 12 months from the date of purchase. We reserve the right to repair, replace, or give credit of the value of the purchase price at our option. All items which are the subject of a warranty claim must be returned freight prepaid to our Burgess Hills office, with details of the invoice covering the purchase and a description of the problem. POLARaudio restricts its warranty liability to the repair of the goods supplied and no responsibility will be accepted for any consequential loss. 10. Damage or Loss in Transition Any damage to goods in transit should be notified and a claim made on the Carrier within two days of receipt. Packing and contents should be held for inspection. POLARaudio MUST be notified at the same time in writing. If the Buyer does not receive the goods within six days of the date of invoice, the carrier and POLARaudio must be informed immediately. 11. Acceptance of goods The Buyer must inform POLARaudio in writing within 24 hours of receipt of goods of any discrepancy or damage. POLARaudio will not be liable for rectifying any such discrepancy or damage if notification is made more than seven days after delivery. 12. Return of goods Goods correctly supplied in accordance with a Buyer's instructions should not be returned without POLARaudio's written consent. A returned goods handling charge of 15% will be made, subject to the conditions in paragraph 2 above. Where goods are alleged to not be in conformance with the published specification, full details must be given. In no circumstances will goods that have been used be considered for credit. Our completed returns form must accompany any goods returned to POLARaudio otherwise no action will be taken. 13. Specifications of Products Whilst specifications are believed to be correct at time of going to press, all products and product ranges are subject to the manufacturer’s policies of "continuous improvement" and are liable to alteration without notice. 14. Force Majeure POLARaudio shall not be liable for any delay in or failure to perform any of its obligations hereunder if the delay or failure is caused by circumstances outside the reasonable control of POLARaudio. 15.Legal Construction These conditions and the contract to which this document relates, shall in all respects be constructed and operate in accordance with English Law. These conditions do not reduce or diminish any statutory rights or duties under the Sale of Goods Act (1979) and Supply of Goods and Services Act (1982) or Common law rights of either party. All contracts concluded with POLARaudio Ltd. shall be governed by English Law. |